Delete Account — Iskender Turkish Kebab House

How to request account deletion

Follow these steps to submit your deletion request

Send us an email

Email us at [email protected] with the subject line "Account Deletion Request".

Include your account details

In the email, include the email address registered to your account so we can locate and verify it. We may ask a brief verification question for security.

We process your request

We will confirm receipt within 2 business days and complete the deletion within 7 days of verification.

Confirmation sent

You will receive a confirmation email once your account and personal data have been permanently deleted.

What gets deleted

Data Deleted Upon Request

When your account deletion is processed, we permanently delete:

Your account credentials — email address and password hash
Your personal profile — name, phone number, and saved delivery addresses
Your device tokens used for push notifications
Any preferences or settings associated with your account
Your active session data — you will be signed out of all devices

What may be retained

Data We May Retain Temporarily

Certain data may be retained after account deletion for a limited period due to legal, accounting, fraud prevention, or operational requirements:

Order and transaction records — retained for up to 7 years to comply with Irish Revenue and VAT accounting obligations. These records are anonymised where possible.
Payment references — Stripe transaction IDs may be retained for chargeback and dispute resolution purposes.
Fraud prevention data — if your account was involved in a suspected fraud investigation, relevant data may be retained for the duration of that investigation.
Legal holds — if we are required by law or court order to preserve certain data, we will do so for the legally required period.

Retained data is held securely, is not used for marketing or profiling, and is deleted as soon as the legal or operational retention period expires.

Important to know

Before You Delete

⚠️

Account deletion is permanent and irreversible. Once your account is deleted, you will not be able to recover your order history, saved addresses, or any other account data. You would need to create a new account to use our service again.

Please make sure you:

Have no pending or outstanding orders that need to be resolved
Have received any outstanding refunds before requesting deletion
No longer need access to your order history through the app

If you simply want to stop receiving marketing communications, you can unsubscribe without deleting your account — contact us at [email protected].

Contact

Submit Your Request

Ready to delete your account? Email us directly. Include your registered email address and we will take care of the rest.

✉️ Email Deletion Request